IT outsourcing, IT care and support

Price list - How much do our IT outsourcing services cost?

To simplify - most of the IT services we provide, IT services and IT outsourcing are settled according to the hourly rate - without division into easier and more difficult tasks :)

You don't need a technical team for your company to maintain a secure and stable IT infrastructure. We perfectly understand the structures within the company, because we run the company ourselves. We represent the highest standards of IT management in business. Most of the reports we are able to provide solutions to use remote assistance

Entrust your IT services to a trusted partner! We will ensure the uninterrupted operation of your IT systems and computers, and you will take care of your business!

Consider whether you and your company can afford a computer hardware failure? How long can such an outage last? How expensive will data recovery be? According to the saying "prevention is better than cure" - this is us :)

PLN 280 1 hour of IT support

Remote assistance
Work on site at the client
When you need it
Billing every 60 minutes

from PLN 3490

Remote assistance
Work on site at the client
Priority handling of requests
Dedicated hotline
Response time tailored to your requirements
Possible availability of a technician 24/7

PLN 520 2 hours of IT service included in the price

Remote assistance
Work on site at the client
Billing every 30 minutes
Standard hours
working days 8-16

PLN 1470 6 hours of IT service included in the price

Remote assistance
Work on site at the client
Billing every 30 minutes
It is possible to purchase a 24/7 service package
Priority handling of requests
HelpDesk system
Unlimited number of supported devices and servers

TOP2

PLN 2640 12 hours of IT service included in the price

Remote assistance
Work on site at the client
Billing every 30 minutes
It is possible to purchase a 24/7 service package
Priority handling of requests
HelpDesk system
Dedicated hotline
Unlimited number of supported devices and servers

RECOMMENDED

PLN 5950 The price includes 30 hours of IT service

Remote assistance
Work on site at the client
Billing every 30 minutes
24/7 package at a preferential price
Top priority for handling requests
Dedicated technical hotline
HelpDesk system
Unlimited number of supported devices and servers
Constant supervision of large networks
Reaction time up to 1 hour

Abbreviated rules for the provision of IT outsourcing services and IT services for companies

Standard working hours – working days 8am-4pm.
Possibility to send reports 24/7 via e-mail and the HelpDesk platform.
Express work (taking action within 30 minutes) or outside working hours and on days off = PLN 560 net/started hour - does not apply to individually priced services requiring work after hours and individual provisions in service agreements (SLA).
Fee for each trip to the Customer's headquarters in Bielsko-Biała / Goleszów - PLN 50 net.
Fee for each trip to the Customer's other locations in Poland (from Bielsko-Biała / Goleszów) - PLN 2 net/km (minimum PLN 50 net).
Fee for each trip to the Customer's other locations outside Poland (from Bielsko-Biała / Goleszów) - PLN 3 net/km (minimum PLN 100 net).
One month's notice period effective at the end of the next calendar month - you do not have to commit to a year in advance with us :)
Additional hours of IT service, IT outsourcing beyond the selected package are settled according to the agreed rate.
A summary of each IT service activity (remote, on-site, service, travel, etc.) is confirmed by a summary of the activities performed sent to the e-mail address provided in the system.

What can be included in IT outsourcing?

The IT outsourcing services we provide are individually tailored to the needs of you and your company - each company has a different specificity of operation and needs. That is why it is so important to conduct an IT audit when starting cooperation.

The provision of IT services includes in particular:

IT Systems Administration with Ongoing Service:
- Server management (Windows, Linux), including configuration, user management, permissions management and installation and configuration of network services such as DNS, DHCP, file servers.
- Configuration and management of NAS file servers
- Monitoring the health of IT infrastructure, including servers, network devices and applications using tools such as Zabbix or similar.
- Ensuring business continuity through system redundancy and high availability (HA) solutions.
Performing System Software Updates:
- Planning and implementing security updates and patches for operating systems and software installed on servers and workstations.
- Software lifecycle management, including testing and validation of updates before they are deployed to production.
System Diagnosis to Detect Undesirable Situations:
- Implementation of IDS/IPS systems (Intrusion Detection System/Intrusion Prevention System) for early detection and response to potential security threats.
- Analysis of system and application logs looking for anomalies that may indicate security problems or failures.
Intervention in the event of sudden breakdowns:
- Establishing SLAs (Service Level Agreements) specifying the response time to failures.
- Implementation of DRP (Disaster Recovery Plan) and BCP (Business Continuity Plan) procedures.
Telephone support in System Operation:
- Maintaining a support center for users with quick responses to questions and problems.
- Remote problem solving using tools such as remote desktop, VPN, or mobile management.
Computer Service
- Computer service and IT devices
- Replacement computer equipment
- Selection and delivery of new computers and network equipment
Control Visits at the Places Covered by the Agreement:
- Regular on-site reviews of hardware and software to assess technical condition and compliance with industry best practices.
- Physical inspections of server and network environments to identify potential threats.
Supervision over the correctness of the Backup Process:
- Implement a 3-2-1 backup strategy, including local, off-site and cloud backup management.
- Regular testing and verification of backups.
Records of Equipment Covered by the Agreement:
- Manage equipment inventory, including life cycle tracking and replacement planning.
- Monitor equipment health and manage manufacturer warranties and support.
Shaping the Safety and Security Policy:
- Developing and implementing company IT security policies.
- Cybersecurity awareness training for employees.
Technical Consulting and IT Systems Development Planning:
- Consultations on the selection of technology and software.
- Planning future IT infrastructure expansions based on the analysis of business needs and technological trends.
Operation and Maintenance of Security Systems:
- Management of alarm systems, access control systems, CCTV monitoring and work time control systems.
- Integration of security systems with IT infrastructure and ensuring their constant up-to-dateness and efficiency.

Is IT service or IT outsourcing for me?

To sum up, the IT service package and IT outsourcing is a comprehensive solution covering management, support, security and development of IT infrastructure, which ensures operational stability and a strategic approach to information technology management in the company.