Statute

These regulations specify the rules for using the website operated by the Seller at: www.pat15.net

DEFINITIONS:

1. STATUTE – these regulations. In the scope of services provided electronically, the Regulations are the regulations referred to in Art. 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
2. SHOP/ONLINE STORE – website available at: www.pat15.net through which the Customer can place an Order.
3. ORDER – the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Purchase Agreement with the Seller.
4. THE ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
5. COMMODITY – an item presented in the Online Store to which the Purchase Agreement applies.
6. ADDITIONAL SERVICE – service provided by the Seller or a person authorized by him to the Customer outside the Online Store in connection with the nature of the Goods sold.
7. CLIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law; – who has concluded or intends to conclude a Purchase and Sale Agreement with the Seller.
8. BUYER – each Customer concluding a Purchase Agreement with the Seller
9. VISITORS – any person staying on the Store's website who does not make a purchase.
10. SELLER – owner of the Store – pat15.net Patryk Kłoda, located at ul. Wolności 15, 43-440 Goleszów.
11. ADMINISTRATOR – the administrator of the Store is the Seller.
12. REGISTRATION FORM – form available in the Online Store enabling the creation of an Account.
13. ACCOUNT – Electronic Service, marked with an individual name (login) and password provided by the Customer, saved in a collection of resources in the Seller's IT system, which collects data provided by the Customer and information about Orders placed by him in the Online Store.
14. SALE AND PURCHASE AGREEMENT – contract for the sale of Goods and Services concluded or concluded between the Customer and the Seller using the Store's website.
15. CIVIL CODE – Civil Code Act of April 23, 1964 (Journal of Laws 1964, No. 16, item 93, as amended).
16. WORKING DAY – one day from Monday to Friday, excluding public holidays.

AND GENERAL INFORMATION

1. The owner of the online store (hereinafter referred to as the Store) located on the website at: www.pat15.net is the company pat15.net Patryk Kłoda, ul. Wolności 15, 43-440 Goleszów, REGON: 241240401, EU NIP: PL5482534084

2. The store allows you to make purchases via the Internet.

3. All names and trademarks used in the Store are registered trademarks of their owners and are used only to identify products.

4. The party selling the products included in the Store's offer (hereinafter referred to as the Seller) is the owner of the Store - pat15.net Patryk Kłoda

5. Any customer may be the party making purchases in the Store (hereinafter referred to as the Buyer).

6. Correspondence address: pat15.net Patryk Kłoda, ul. Wolności 15, 43-440 Goleszów

7. Addresses of goods collection points: pat15.net Patryk Kłoda, ul. Wolności 15, 43-440 Goleszów

8. Placing an order is tantamount to the Ordering Party's consent to the storage and processing of personal data by pat15.net Patryk Kłoda provided by completing the appropriate forms.

9. The user has the right to view, correct and delete his or her personal data in accordance with the Personal Data Protection Act of August 29, 1997.

10. The Store Administrator declares that personal data provided in the order form in the Store are collected and processed in accordance with the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).

11. The Goods offered are presented in accordance with the specifications declared by the Manufacturer of a given Good, specified in the official information materials published by him.

12. Product descriptions and photos come from manufacturers' databases, own resources and publicly available marketing materials. Any commercial use of product information from the website is prohibited www.pat15.net

13. The Buyer concludes a Purchase and Sale Agreement for Goods ordered in the Seller's Store, thereby accepting the conditions set out in these Regulations by indicating in the registration form that the Customer has read the Regulations and fully accepts all its provisions.

II ACCOUNT

1. The Customer gains access to the Customer Account after registering in the Store using interactive forms available on the Store's website. 

2. Having an Account as part of another Seller's service does not allow the use of the Customer's account in this Store.

3. During registration, the Customer provides name, surname, delivery address, e-mail, password and contact telephone number.

4. The customer ensures that the data provided by him in the registration form is true. The Seller has the right to impose criminal penalties for providing false data.

5. Registration requires careful reading of the Regulations and marking in the registration form that the Customer has read the Regulations and fully accepts all its provisions.

6. When the Customer is provided with access to the Account, an agreement for the provision of electronic services regarding the Account is concluded between the Seller and the Customer for an indefinite period. The Customer may withdraw from this contract under the terms set out in the Regulations.

7. The content posted in the Store, including descriptions of goods and prices, constitute an invitation to conclude a contract within the meaning of the Civil Code.

8. When placing an order, the Customer may use the data that the Customer has saved in his Account, e.g. address, contact details.

9. The Customer has the right to delete his Account in the Store by sending an e-mail to sklep[malpa]sklep.pat15.net with a request to delete his Account.

10. Deleting the Account is not tantamount to terminating the contract for the provision of previously ordered services.

11. The Customer is responsible for the content he/she posts in the Store, including Opinions and various types of data.

12. It is prohibited to post content that violates the law, is vulgar, incites hatred or otherwise violates the personal rights and other rights of third parties, as well as untrue content or data.

13. Persons committing prohibited acts will be held criminally liable.

III PLACING AN ORDER IN THE STORE

1. The store allows shopping 24 hours a day, 7 days a week.

2. The Store Service (Helpline) is open on business days, i.e. from Monday to Friday from 8:00 a.m. to 6:00 p.m.

3. In order to submit an offer to purchase goods, the Customer should place an order.

4. The order is placed by completing the interactive form available on the Store's website and clicking the button: "Place an order"

5. The order is effective if the Customer correctly completes the order form and correctly provides contact details, including the exact address to which the Goods are to be sent, telephone number and e-mail address.

6. The order specifies, among others: what goods, at what price and in what quantities the customer wants to order to the location he/she indicates.

7. Orders placed before the date of introducing changes to the Regulations are processed on the basis of the provisions of the Regulations in force on the day of placing the order.

8. Purchases in the Store can be made by a Customer who has an Account registered on the Store's website, as well as by a Customer who does not have an Account on separate terms and conditions.

9. Adding goods to the cart does not constitute concluding a Purchase Agreement. It is concluded after completing the steps described in the following sections of the regulations.

10. By clicking on the "Basket" button displayed in the upper right corner of the Store, the Customer goes to a page where he can check the products in the virtual basket at any time and make changes if necessary.

11. The buyer wants to finalize the order and proceeds by clicking on the button:

a. "Go to cart" visible immediately after adding the product to the cart,
b. "Cart" visible in the upper right corner on any subpage of the Store.

12. Registered Customers can enter their e-mail address and password here to use the information saved in their Account to complete the order. Alternatively, the Buyer can register as a new user or continue the purchase without registration. In such a case, the Customer should provide the necessary data to complete the order in the next step.

13. The Buyer expresses his willingness to conclude a purchase and sale agreement by completing all necessary fields indicated when making the purchase, i.e.

Step 1 Select payment and delivery method
Step 2 Quick purchase or registration/login
Step 3 Confirmation of order
Step 4 Summary of the order placed on the Store's website

and clicking the "Place Order" button.

14. If the Buyer places an order by phone, the content of the Purchase Agreement is immediately confirmed by the Seller by sending an e-mail to the address provided by the Buyer.

14.1. The Buyer's declaration of conclusion of the contract is effective if, after receiving confirmation from the Seller, the Buyer sends the Seller a declaration of conclusion of the contract.

14.1.1. To do this, simply send a reply to the Seller's e-mail with the following content: "I accept the terms of the contract".

14.2 After placing the order, the Buyer receives an e-mail confirming that the order has been placed and accepted by the Seller.

15. After placing an order via the Store, the Buyer receives an automatic order confirmation by e-mail.

15.1. This confirmation does not constitute acceptance of the order by the Seller for execution, but only information for the Buyer that the content of the order has been correctly delivered to the Store's database.

16. After positive verification of the order, the Seller confirms acceptance of the order for processing in a separate e-mail.

16.1. In the event of negative verification - will attempt to contact the Buyer.

17. The moment of conclusion of the purchase and sale agreement between the Store and the Buyer is the moment when the Store's representative confirms by phone or e-mail that the order has been sent for execution.

18. The Seller reserves the right to refuse to process orders with incomplete or questionable data.

19. The customer has the right to choose (in accordance with the order form):

a. shipping methods,
b. payment methods,
c. type of purchase document,
d. form of the purchase document.

19.1. Selecting the selected option is tantamount to agreeing to pay the amount shown next to the selected option and in the order summary.

19.2. In Step 1, the Customer selects the shipping method (Regulations: IV point 3) and payment method (Regulations: V point 4.)

19.3. In Step 3, when placing an order, the Customer selects the preferred type of purchase document - receipt or VAT invoice.

19.4. By accepting the Regulations, the Customer purchasing the offered products consents to the Seller issuing and sending invoices in electronic form in accordance with the Regulation of the Minister of Finance of July 14, 2005 on issuing and sending invoices in electronic form, as well as storing and making available to the tax authority or authority fiscal control of these invoices (Journal of Laws 2005, No. 133, item 1119) and the rules for issuing, sending and storing electronic invoices.

19.4.1. Consent to receiving an invoice in electronic form is tantamount to resigning from receiving an invoice in paper form.

19.5. The Customer's acceptance does not exclude the Seller's right to issue and send invoices in paper form.

19.6. The Seller issues and sends invoices in electronic form, guaranteeing the authenticity of their origin and the integrity of their content.

19.7. Each invoice in electronic form will be delivered to Customers via e-mail to the e-mail address provided by the Customer in the registration form.

19.7.1. A change of the Customer's e-mail address requires notification to the Seller in writing or electronically.

19.7.2. If the Customer fails to notify the Seller about a change of e-mail address, correspondence sent to the current e-mail address will be deemed to have been properly delivered.

19.8. The customer is entitled to withdraw acceptance in accordance with § 3 section 4 of the regulation by way of a written declaration of will sent to the following address: pat15.net Patryk Kłoda, ul. Wolności 15, 43-440 Goleszów or electronically to the address sklep[malpa]sklep.pat15.net

19.8.1. In the event of withdrawal of acceptance, from the day following the date of delivery of the Customer's declaration of withdrawal of acceptance to the Seller. loses the right to issue and send invoices to the Customer in electronic form.

20. The Buyer may make changes to the order until the order is submitted for processing, provided that he informs the Seller of his intention to do so in advance.

21. After completing step 1, the Buyer placing an order without registering/logging in to the Account provides or, in the case of Buyers who have an Account, verifies the correctness of the address data necessary to complete the delivery process and issue proof of purchase, i.e.

21.1. in case of private order:
e-mail address, name, surname, delivery address, contact telephone number

21.2. in the case of a corporate order
e-mail address, company name, NIP number, REGON number, delivery address, contact telephone number.

21.3. It is possible to provide other data for issuing a document than the data provided for shipping. To do this, uncheck the "invoice data identical to delivery data" box. 

IV ORDER PROCESSING AND DELIVERY

1. The Seller informs the Customer about possible delivery methods and available dates through the information contained in the order form and through the data contained in the Store.

2. In the same way, the Seller informs the Customer about the cost of delivery, if applicable.

3. The ordered Goods are delivered in the manner indicated by the Customer at the time of placing the order, according to: following choice:

a. Courier,
b. Priority mail,
c. Personal collection.

4. In the event of any changes in the execution of the order, the Seller will immediately inform the Buyer by sending an appropriate e-mail and/or displaying appropriate information on the Customer Account.

5. The order will be sent to the "delivery address" indicated in the order form by the Buyer (which the Buyer made by completing step 2) and the due payment will be credited to the Seller's account (except for cash on delivery orders).

5.1. If an incomplete or questionable address is provided, the Seller will attempt to contact the Buyer to complete or confirm it.

5.1.1. If the contact attempt described in point 5.1 fails, the Seller has the right to cancel the order.

5.2. If the address provided by the Buyer is incorrect and the shipment is sent by the Seller, all related costs are covered by the Buyer.

6. The order will be processed provided that the goods are available.

6.1. In the event of unavailability of any goods included in the order, the Buyer will be informed of this fact by e-mail or telephone.

6.2. In the situation described in point 6.1 The Buyer decides on the method of execution or will cancel the order.

7. If the Buyer wishes to change the method of order fulfillment, this decision is not binding on the Seller. It becomes binding when the Seller expresses acceptance in writing, i.e. sends an appropriate e-mail and/or text message and/or displays an appropriate message on the Customer's Account.

8. If the Buyer cancels part/all of the order and the Buyer has made the payment, the Seller will refund the amount due within 14 (fourteen) calendar days from the date of cancellation.

9. If the goods are unavailable, the Seller has the right to withdraw from the order (partial or total execution). The Seller should then immediately inform the Customer about this fact and offer a similar product.

9.1. If there are no similar products on offer or the Customer does not wish to replace the product, the Purchase Agreement is terminated or, in the case of partial implementation, it will be modified by mutual consent of the parties.

9.2. If the Buyer has paid for the goods, the Seller will refund the amount due to the Buyer within 14 (fourteen) calendar days from the cancellation of the order/part thereof.

10. The maximum delivery time of purchased goods within Poland is 30 days.

10.1. The time is counted from the moment the order is placed, except for payments by transfer - in this case it is counted from the day the payment is credited to the Seller's account.

11. Information about delivery and shipping costs is available in the "Delivery, payments" tab.

12. The Seller will make every effort to ensure that the Buyer receives the ordered goods as soon as possible.

13. Typically, the delivery time of the purchased goods does not exceed 2-5 business days from the date the order is sent to "Processing in progress", about which the Buyer is informed by an appropriate e-mail.

14. Delivery by courier takes place between 09:00 and 17:00, but the exact time may depend on the courier's route

15. Deliveries within the European Union are not subject to customs duties.

16. In the case of deliveries to non-EU countries, in particular Switzerland, customs, tax and other applicable obligations are the responsibility of the Customer.

17. If the delivered goods were damaged during transport, the Buyer should prepare a damage report in the presence of the courier and then immediately contact the Seller. The seller then has the opportunity to complain about the goods with the service provider or insurer.

17.1. If the Buyer does not inform about damage occurring during transport, this will not affect the statutory warranty conditions.

18. In order to complete the order, the Seller provides the delivery company selected by the Buyer with an e-mail address and a contact telephone number.

18.1. Providing an e-mail address and telephone number is a mandatory element of the Purchase Agreement concluded with the Store.

18.2. The customer has no right to choose or withdraw in this matter.

V PRICES AND PAYMENTS

1. The prices of goods in the Store are given in Polish zloty and include VAT (gross prices).

2. The price does not include the costs of transport and delivery of the goods, which are clearly indicated when placing the order, unless the Buyer places an order with a value that entitles him to free shipping, about which he is always informed when placing the order and in the order summary.

3. Information about the value of purchases allowing you to benefit from free shipping of goods can be found in the "Delivery, payments" tab and in the order form.

4. When placing an order, the Seller informs the Customer about available payment methods.

4.1. The customer can use the following payment methods:

a. Transfer to a bank account (prepayment)
The amount due must be transferred within 7 (in words: seven) calendar days from the date of placing the order. Payment details will be provided in the order confirmation (Step 3).

b. Cash on delivery
Payment in cash to the courier (in the case of delivery to a selected place) / Store employee (in the case of personal collection at the headquarters of the Seller's company or at another agreed collection place) upon receipt of the parcel.

c. DotPay
Electronic payment via DotPay. Possibility to pay by credit card or transfer directly from the selected bank.

d. PayPal
Electronic payment via PayPal.

5. It is possible to reduce the amount to be paid by the Buyer if he provides the discount coupon code dedicated to the Store in the appropriate place on the order form in Step 1.

6. If a given payment or delivery method involves additional costs for the Buyer, the Seller informs the Customer about this next to the individual selection options and in the order summary.

7. In certain cases or depending on the type of delivery chosen by the Customer, the Seller reserves the right to accept only certain payment methods. 

8. In the case of purchases of Goods imported to order and of significant value, the Seller reserves the right to request an advance payment before starting the order.

8.1. In the event of termination, withdrawal or termination of the Agreement, the advance payment will be returned to the Customer, but it may be reduced by the costs incurred by the Seller in connection with activities related to the execution of the order.

9. Shipping costs included on the Store's website apply to shipments delivered within Poland.

10. In the case of shipment outside Poland, delivery costs are agreed individually with the customer.

11. If the Customer wishes to purchase products in the Store with delivery outside Poland, the Customer should contact the Seller before placing the order.

11.1. If the shipping costs abroad are not satisfactory to the Customer, the Purchase Agreement will not be concluded.

VI RESERVATION OF OWNERSHIP

1. The goods remain the property of the Seller until full payment for the goods is made.

2. Pledge, transfer of ownership to secure receivables, processing or changes in appearance before transfer of ownership of the product are permitted only with the consent of the Seller.

VII WARRANTY

1. The goods offered in the Store are covered by the manufacturer's, distributor's or Store's warranty. If the original warranty card is delivered with the Goods, warranty repairs are performed by authorized service points throughout the country.

1.1. In some cases, warranty repairs are carried out at authorized service points upon presentation of proof of purchase.

1.2. The warranty period and conditions are marked in the warranty card.

2. Before collecting the parcel from the post office or courier, check whether the packaging has not been damaged during transport.

2.1. In particular, you should pay attention to the condition of the tapes attached to the shipment.

2.2. If the parcel's packaging shows signs of damage or the tapes are broken, do not accept the parcel and open it in the presence of the courier and, if you wish to report damage, prepare a damage report and contact the Seller as soon as possible to clarify the matter.

3. Claims under the warranty do not include the Buyer's demand from the Seller for reimbursement of benefits lost in connection with the incorrect operation of the Goods.

4. The Seller is also not liable for any damage resulting from incorrect use of the Goods or the inability to use them for reasons beyond his control.

5. All repairs performed by the Seller after the expiry of the warranty period will be made for a fee and provided that the Buyer contacts the Seller in advance to estimate the amount of remuneration and the approximate date of repair. 

6. Under the warranty granted, the Seller is not responsible for: 

a, Mechanical, thermal, chemical and any other damage caused by external force. 
b. Damage resulting from improper installation, use, incorrect operation or improper storage or transport of the Goods. 

7. Loss of warranty may occur in the event of violation of seals, serial numbers, cutting of wires, change of plugs, damage to assembly terminals, improper use, attempted repairs and modifications made without the consent of the Seller. 

8. If the complained Goods turn out to be functional or the Seller is not responsible for the detected damage, the Buyer will be obliged to cover the appropriate shipping costs and pay a Handling Fee of PLN 100.00 (in words: one hundred zlotys) net. 

9. The goods are covered by the warranty upon delivery, without the need for the Seller to issue the warranty document referred to in Art. 577 CC 

10. If the warranty is provided by the manufacturer of a given product, then the warranty conditions are described in the warranty card document attached to the product.

11. The warranty for the Goods granted by the Seller under this point does not exclude, limit or suspend the Consumer's rights arising from the provisions of the Act of July 27, 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141). , item 1176), including rights related to the non-conformity of the consumer good with the contract. 

VIII COMPLAINTS

1. The Seller is obliged to deliver Goods without defects and, in relation to Consumers, is responsible for their defects under the terms regulated in Art. 556 et seq. of the Civil Code (warranty for defects).

2. If the Customer is not a Consumer:

a. liability under the warranty for physical defects of the goods is excluded (Article 558 of the Civil Code);
b. the Seller's liability covers only actual damage;
c. the Seller's liability is limited to the value of the order;

3. The Seller is not responsible for the actions and omissions of third parties, including mail providers, internet services, etc.

4. The Seller ensures the efficient operation of the Goods, provided that they are used in accordance with the dedicated user manual or recommendations for use. 

5. If the sold Goods have a physical or legal defect (warranty for defects of the sold item), the Seller's liability towards the Customer in this respect is determined by generally applicable provisions of law.

6. Defects in the Goods revealed during the warranty period, except for the cases described below, will be removed at the Seller's expense under the complaint procedure. 

7. If a defect in the Goods is detected, the Buyer is obliged to immediately notify the Seller in writing, by telephone or e-mail about the detected defect, and then complete the received Complaint Notification.

8. After the Customer notifies the Seller about the detected defect in the Goods, the Seller will determine whether the Customer should also return the defective Goods together with the completed Complaint Notification.

9. All complaints can be submitted:

a. via the order complaint form available in the Store,

b. by e-mail to the following address: sklep[malpa]sklep.pat15.net

c. by post to the following address: pat15.net Patryk Kłoda, ul. Wolności 15, 43-440 Goleszów

10. The condition for considering a reported complaint is that the Customer provides the necessary data according to the subject of the complaint.

11. A complaint should include:

a. company name or name and surname and address of the Customer;

b. title or subject of the complaint;

c. documented entitlement to pursue a claim in the reported amount, e.g. in the form of an invoice, receipt or order confirmation;

d. a claim in the form of an official letter if the complaint involves a refund of the payment;

e. a copy of the complaint protocol in the event of a complaint regarding loss or damage to the products ordered by the Customer during their transport by the transport (courier) company;

f. information what the complainant wants to obtain if the complaint is accepted by the Seller
  – request to bring the goods into compliance with the contract,
  – request for a price reduction,
  – request to withdraw from the contract;

g. signature or signature and stamp of the Client, if the application is submitted by letter.

12. Complaints will be considered by the Seller no later than 14 (fourteen) days from the date of their receipt by the Seller.

12.1. Failure to respond to the submitted complaint within the above deadline will mean that the Seller considered the complaint justified.

12.2. If the data or information provided in the complaint need to be supplemented, before considering the complaint or the complaint requires sending the complained Goods, the Seller will ask the Customer filing the complaint to supplement it in the indicated scope. In such a case, the 14-day (fourteen) day period for considering the complaint runs from the moment it is completed.

12.3. If, in order to respond to a submitted complaint or to exercise the Customer's rights under the warranty, it is necessary to deliver the complained Goods to the Seller, the complaining party will be asked to send them back at his own expense.

12.3.1. The Buyer is obliged to properly secure the returned Goods.

12.3.2. The Seller is not liable for damage or losses resulting from improper securing or transport to the Website. 

13. The warranty is lost if:

a. repairs carried out by unauthorized persons, damage or destruction of serial numbers and bar codes on the Product;

b. mechanical, chemical and thermal damage to the Product caused by the Customer's fault;

c. damage to the Product resulting from improper use, installation, storage or maintenance of the subject of the warranty or inconsistent with the instructions;

d. damage to the Product resulting from the use of non-original consumables or consumables that do not comply with the manufacturer's recommendations.

14. The warranty does not cover:

a. individual parts or components of the Product, except for the entire (complete) Product;

b. warranty items whose only defect is incompatibility;

c. defects and damage to the subject of the warranty resulting from force majeure (fire, lightning, flood, incorrect supply voltage, overvoltage, etc.).

15. The costs of repairs not covered by the warranty, as well as the costs of inspection resulting in no reported damage, are borne by the Customer.

16. If possible, the Customer should indicate the circumstances of the defect, the date of its disclosure and the nature of the defect itself. The above requirements are only a form of guidance and do not affect the substantive consideration of a complaint submitted without them.

17. The Seller, recognizing the Buyer's claims as justified, will deal with the Defective Goods according to the Buyer's choice indicated in the Complaint Notification and for this purpose: 

a. Will remove the defect by repairing it free of charge, unless the defect is such that it cannot be removed or its removal could expose the Seller to significant costs. 

b. Will replace the Goods with a defect-free one, unless it is able to remove the defect through free repair. 

18. The Seller undertakes to perform the activities referred to in point. 17 within 14 (say: fourteen) business days from the date of acceptance of the complaint and delivery of the Defective Goods to the Seller, subject to point. 19. 

19. If the activities referred to in point 17, will require the use of the Manufacturer's Service or importing parts unavailable from the Seller, which will result in exceeding the repair deadline referred to in point. 18, the Seller undertakes to inform the Buyer about this fact, indicating the deadline within which it is possible to perform the repair, and in the case of contracts concluded with consumers within the meaning of Art. 1 section 1 of the Act of July 27, 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176), undertakes to take steps to establish a deadline with the consumer for the repair, taking into account the elements referred to above.

20. If it is not possible to repair or replace the same Goods free from defects due to the lack of a specific model in the assortment, the Seller reserves the right to replace the defective Goods with another model with comparable (at its reasonable discretion) properties. If such a Good is not available in the assortment, the Seller - with the Buyer's consent - may exchange it for a Good with better properties, subject to an appropriate additional payment by the Buyer. 

21. After removing the defect or replacing the Goods with a defect-free one, the Seller will return the Goods to the Buyer at his own expense to the address provided by the Buyer in the Complaint Notification.

IX EXCHANGE OF GOODS

1. In special cases, taking into account point 2, the Seller allows the possibility of exchanging the purchased Goods for Target Goods at the same or higher price (with an additional payment for the difference) within 14 (in words: fourteen) days from the date of purchase of the Goods. 

2. The Goods can be exchanged only if they are sent back in the original, unpacked and undamaged box, with all its contents, and the Goods and accessories are undamaged and do not show any signs of use.

3. In order to exchange the Goods, the Buyer is obliged to inform the Seller of this intention, complete the appropriate Application and return it together with the equipment to the address indicated in the Application.

4. Shipping costs both to the Website and back to the Buyer are covered by the Buyer.

5. The Notification regarding the Exchange of Goods should include information on which Goods the Goods being exchanged are to be exchanged for. 

6. In case of any doubts, the Buyer may contact the Seller to clarify any issues that are unclear to him. The same applies to the Seller's doubts towards the Buyer.

X WITHDRAWAL FROM THE CONTRACT

Customers who are consumers have the right to return ordered goods within 14 days. A consumer is any natural person who enters into a legally binding transaction that is not related to his or her commercial or professional activity. Regarding the right to withdraw from the contract and exclusion from this right, the following regulations apply. In case of further questions, the Customer may contact Customer Service.

INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT

RIGHT TO WITHDRAW FROM THE CONTRACT 

1. A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 (fourteen) days without giving a reason and without incurring costs, except for the costs specified in Art. 33, art. 34 section 2 and art. 35

1.1. This time is counted from the day on which the Buyer or a person authorized by him (other than the carrier),

1.1.1. in the case of a contract obliging to transfer ownership of an item (e.g. a sales contract, a delivery contract or a contract for a specific work being a movable item) - he took possession of the thing from which he wants to withdraw.

1.1.2. in the case of a contract obliging to transfer ownership of several items that are delivered separately - came into possession of the last item.

1.1.3. in the case of a contract obliging to transfer ownership of items delivered in batches or parts - came into possession of the last batch or part.

1.1.4. in the case of contracts for regular delivery of goods for a specified period of time - came into possession of the first of the goods.

1.1.5. for other contracts - from the date of conclusion of the contract.

2. To meet the deadline, it is enough to send the declaration before its expiry.

3. The consumer may withdraw from the contract by informing the Seller about his decision by means of an unambiguous statement (e.g. a letter sent by post to the address pat15.net Patryk Kłoda, ul. Wolności 15, 43-440 Goleszów or by e-mail by sending an e-mail to the following address: sklep[malpa]sklep.pat15.net

4. The declaration can be submitted on the form, the template of which is available at: http://sklep.pat15.net/odstapienie-od-umowy-pm-24.html, however, it is not obligatory.

5. The Seller will confirm to the Buyer on a durable medium (e.g. via e-mail) the receipt of information about withdrawal from the contract.

EFFECTS OF WITHDRAWAL FROM THE AGREEMENT FOR THE PROVISION OF ITEMS 

1. The Consumer is obliged to return the item or hand it over to a person authorized by the Seller no later than 14 (fourteen) days from the date on which he withdrew from the contract, unless the Seller offered to collect the item himself.

1.1. To meet the deadline, it is enough to return the items before the deadline expires.

1.2. The item should be sent back to the address of the Pat15.net Patryk Kłoda company, i.e. 43-460 Goleszów, ul. Wolności 15.

2. Upon withdrawal from the contract, additional related additional contracts concluded by the Customer expire if, on their basis, the service is provided by the Seller or a third party pursuant to an agreement with the Seller.

3. In the event of withdrawal from the Agreement, the Seller will refund the Buyer the amount for which the Buyer purchased the Goods (excluding direct costs of delivering the item to the Consumer - if the Consumer has chosen a method of delivering the item other than the cheapest standard delivery method offered by the Seller - and returning the item to the Seller) immediately. within 14 (say: fourteen) days from the date of receipt of the Goods by the Seller.

4. The consumer is responsible for reducing the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. For this reason, the Seller has the right to charge the Buyer additional costs.

5. The payment is returned by transferring it to the bank account provided by the Buyer, included in the declaration of withdrawal from the contract (unless the arrangements between the Buyer and the Seller are different).

6. The Seller reserves the right to withhold the refund until the complete goods are received.

EFFECTS OF WITHDRAWAL FROM THE SERVICES AGREEMENT 

1. In the event of withdrawal from the contract for the provision of services, the Customer is obliged to pay for the services provided until the moment of withdrawal from the contract, provided that such services were provided by the Seller for remuneration.

2. The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract.

EXCLUSIONS OF RIGHTS TO WITHDRAW FROM THE CONTRACT 

1. The Buyer is not entitled to withdraw from the contract in relation to the contracts specified in Art. 38 of the Consumer Rights Act, including, among others: contracts:

a. for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the Seller has completed the service, he will lose the right to withdraw from the contract;

b. in which the subject of the service is a non-prefabricated item, manufactured according to the Customer's specifications or serving to meet his individual needs;

c. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

d. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

e. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the Customer's express consent before the deadline for withdrawal from the contract expires and after the entrepreneur informed him about the loss of the right to withdraw from the contract;

f. in which the consumer expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items.

g. in which the subject of the service is an item that has been irreversibly mixed with other products or damaged after delivery.

END OF INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT 

XI ADDED SERVICES

1. Value-added services are additional promotional services (e.g. installation, additional or extended warranty) provided to the Buyer by the Seller, for which the Seller has the right to charge an additional fee, about which he will inform the Buyer in advance.

2. The Buyer has the right to use the added service if it is clearly stated in the description of the goods on the Store's website or if the Buyer contacts the Seller and the Seller gives such consent.

3. Using the value-added service may require acceptance of the terms of use or regulations of this service.

4. The possibility of using the value-added service is the Buyer's right.

4.1. His choice in this respect does not in any way affect the execution of the main order (e.g. delivery of some Goods).

5. The condition for using some services is to provide additional data or accept certain conditions.

5.1. If the Buyer does not do this or does it incompletely when registering or placing an order, the Seller will attempt to contact the Buyer via e-mail or telephone and ask him to complete the information.

5.2. This data will be transferred to the Contractor in order to provide added services.

6. If the required data is not completed correctly, the Seller has the right not to provide the selected value-added service to the Buyer.

7. Providing data is voluntary.

8. The Buyer has the right to access and correct his data.

9. The Customer may use the Store, including the content, to get acquainted with the Goods and added services and to purchase them.

XII INTELLECTUAL PROPERTY - CONTENT AND OPINIONS

1. The Customer declares that he is not entitled to any interference with the content, in particular he is not entitled to interfere with the content, structure, form, graphics, mechanism of operation, or other elements of the Store, therefore he cannot make any changes or additions. , modifications or other activities other than those expressly permitted under these Regulations.

2. If you wish to share comments regarding improvements, improving the functioning of the Store or detected errors, the Customer may send a message or contact the Administrator by phone to suggest changes.

3. The Customer acknowledges that the content of the Store, including, for example, advice, advice and tips, will not replace advice and guidance provided by an expert or other competent person, after a detailed analysis of a specific case and all its circumstances.

4. By placing an Opinion in the Store, the Customer grants the Seller a non-exclusive license to use the content of the Opinion for an indefinite period of time on the Internet for purposes related to running and promoting the Store or Goods, including making the Opinion publicly available in such a way that everyone can have access to it. access it at a place and time of your choosing.

5. The Customer agrees not to post Opinions that contain links to external websites, are of a promotional or advertising nature or contain data of third parties, or other content that is in any way harmful (e.g. viruses), vulgar or violating the law.

XIII VIOLATIONS

1. The Administrator provides IT space for the Customer's needs.

2. The Administrator does not initiate the transmission of content, does not select Customers, does not delete or modify content, and does not check whether the content is illegal, vulgar, advertising (without his knowledge), in any way threatening the Seller, Customers or other persons, or violating generally applicable law.

3. If the Seller notices that the Seller has committed illegal, vulgar or advertising acts (without his knowledge) or that he believes poses a threat to the Seller, Customers or other persons, the Seller will take action to block access and/or remove such content, in accordance with applicable law.

4. A similar application applies if the Seller receives notifications of committing any tortious act.

XIV PROHIBITED ACTIONS AND ACCESS BLOCKING

1. Any activities that are not expressly permitted by the Regulations are prohibited, in particular:

a. that would destabilize the operation of the Store, impede access to the Store, its content or use of it;

b. publishing spam and unsolicited commercial information;

c. using or disseminating viruses, bots, worms or other computer codes, files or programs (in particular scripts and applications automating processes or other codes, files or tools);

d. taking other actions to the detriment of the Store, Customers or threatening their rights or interests.

2. The Seller has the right to block access to the Store or some of its functionalities if:

a. The customer/visitor uses the Store in a manner inconsistent with applicable law, decency, principles of social coexistence or violates the provisions of the Regulations;

b. The customer/visitor posts illegal content.

XV PERSONAL DATA PROTECTION

1. The administrator of the data provided by the Customer when registering or placing an Order is the Seller.

2. The Buyer who has registered and has an Account, as well as who placed an order in the Store without using an Account and accepted the content of the Regulations, hereby consents to the processing of his personal data for the purpose of implementing the contract for the provision of Store services and distance sales contracts, fulfilling other legally justified purposes of the Administrator or data recipients and purposes to which the Customer consents (including marketing purposes).

3. Providing data is voluntary.

4. The Buyer retains the right to access and correct their personal data and request the cessation of their processing. 

5. All personal data obtained during the operation of the Store are processed in accordance with the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended) and are confidential. and will not be disclosed to third parties under any circumstances or in any form. 

6. The Seller reserves the right to send advertising messages and newsletters to Buyers electronically. 

7. The Buyer retains the right to delete the Account at any time without giving the Seller any reasons. 

8. Detailed rules for the processing of personal data and the use of cookies are described in the privacy and cookies policy.

XVI FINAL PROVISIONS

1. These Terms of Use are effective from 2016-08-01

2. The Customer using the Store accepts the provisions of these regulations.

3. The Seller is entitled to change the terms of use of the Store.

3.1. Any changes will take place to the appropriate extent, and Customers who have an Account will be additionally informed about the changes to the Regulations via the button accepting the provisions of the Regulations, which will appear when the Customer places an order.

3.2. A customer who does not agree to the changes is entitled to terminate the contract immediately.

4. The Customer has the right to terminate the contract for the provision of services regarding the Account at any time.

5. Immediately after the Seller receives the notice of termination, the Customer's Account in the Store will be deleted.

6. The Seller has the right to terminate the contract for the provision of services regarding the Account in the event of cessation of provision or transfer of the Store service to a third party, violation of the law or the provisions of the Regulations by the Customer. The contract is terminated with 7 (in words: seven) days' notice.

6.1. The Seller may stipulate that re-registration of the Account will require the Seller's consent.

7. If any of the provisions of these Regulations are changed or invalidated by a decision of a competent authority or court, the remaining provisions remain in force and are binding on the Seller and the Customer.

8. The law applicable to resolving any disputes related to the Regulations is Polish law.

8.1. These disputes will be resolved by the court having jurisdiction over the Seller's registered office.

8.2. The customer may use out-of-court methods of dealing with complaints and pursuing claims.

8.2.1. Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

and. http://www.uokik.gov.pl/spory_konsumenckie.php;

b. http://www.uokik.gov.pl/sprawy_indywidualne.php

c. http://www.uokik.gov.pl/wazne_adresy.php.

8.3. Regardless of the above, the Consumer may apply for help to the municipal (district) consumer ombudsman.

8.4. All necessary information regarding dispute resolution can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl.

9. In the case of Customers who are not Consumers, the court having jurisdiction over the Seller's registered office has jurisdiction.

10. The information available in the Store does not constitute an offer within the meaning of the Civil Code, but is only an invitation to submit an offer.

11. In matters not regulated by these regulations, the provisions of applicable law, including the provisions of the Civil Code, shall apply.