What can be included in IT service?

  • The provision of maintenance services includes in particular:
  • Administration of IT systems with ongoing support.
  • Performing system software updates.
  • System diagnosis to detect undesirable situations, in particular monitoring events that threaten or potentially threaten system security and appropriate response to them.
  • Intervention in the event of sudden failures with response time in accordance with the selected service provision option - attached to the Agreement in the form of an order.
  • Telephone support in system operation.
  • Inspection visits to places covered by the contract.
  • Supervision of the correctness of the backup process.
  • Records of equipment covered by the contract.
  • Shaping, together with Users, the required security policy regarding the use of IT systems and security measures.
    Technical advice and assistance in planning the development of IT systems in accordance with the needs of the Ordering Party and market trends.
  • Operation and maintenance of security systems - alarm systems, access control systems, monitoring systems, working time control systems.

Offer for customers – Constant IT support

  • Remote work (working days) from 8 a.m. to 4 p.m.: PLN 100 net / for each commenced session: 30 minutes.
  • On-site work at the client's during working hours: PLN 200 net / for each commenced session: 60 minutes.
  • Express work (taking action within 15 minutes regardless of the package you have) or outside working hours and on holidays = +100% to the value of the service - does not apply to individually priced services requiring work after hours.
  • Fee for each trip to the client's headquarters in Bielsko-Biała, Goleszów - PLN 50 net.
  • The fee for each trip to the Customer's other locations in Poland (from Bielsko-Biała) - PLN 2 net/km (minimum PLN 50 net).
  • Annual indexation of rates based on the inflation value announced by the Central Statistical Office for the last 12 months.
  • Flexible packages of subscription hours for IT support and availability – agreed individually.
  • An invoice for the selected IT service package is issued at the end of the month. Additional hours above the package are added at the agreed rate.
    One month's notice period effective at the end of the following calendar month.

Offer for customers – IT services without subscription

  • Remote work (working days) from 8 a.m. to 4 p.m.: PLN 200 net / for each commenced session: 60 minutes.
  • On-site work at the client's during working hours: PLN 200 net / for each commenced session: 60 minutes.
  • Express work (taking action within 15 minutes regardless of the package you have) or outside working hours and on holidays = +100% to the value of the service.
  • Fee for each trip to the client's headquarters in Bielsko-Biała, Goleszów - PLN 50 net.
  • The fee for each trip to the Customer's other locations in Poland (from Bielsko-Biała) - PLN 2 net/km (minimum PLN 50 net).
  • Possibility of subscription packages of IT service hours and availability - agreed individually.
  • Initial orders payable in advance + subsequent possible compensation by transfer within 5 days if the hours exceed the amount paid.
  • For regular customers - in the absence of an IT service package - a collective invoice at the end of the month or after exceeding PLN 1,000.

A summary of each IT service activity (remote, on-site, service, commuting, etc.) is confirmed by a summary of the activities performed sent to the provided e-mail address.